NEXSTA Public Offer and Terms of Use

1. Service and parties

The individual entrepreneur identified below (Provider) offers subscription access to the proprietary NEXSTA SaaS platform. The customer receives a workspace for creating and configuring specialised AI employees, uploading company knowledge, installing a website widget and viewing conversations and enquiries within the available features and chosen plan. Ownership of the platform is not transferred.

The product is primarily intended for business use. Mandatory consumer protections remain applicable where a customer purchases for personal purposes and qualifies as a consumer. Browsing this website is neither payment nor an order for a paid service.

2. Ordering and acceptance

The customer creates an account, identifies the company and selects a plan and website. The order content, final amount, currency, access period and these terms are disclosed before payment. A paid contract is concluded by paying for the specific order after reviewing its terms; registration or plan selection alone is not a purchase.

Public registration is open. Customers in Russia can place an order and pay online in RUB through the connected provider. Available payment methods are displayed at checkout. Opening a payment form alone does not confirm payment.

3. Plan, website and billing period

Prices and request allowances are published in the Pricing section of nexsta.site and displayed in the order before payment. One paid plan covers one AI employee and the website to which it is connected. After the first full analysis the subscription is bound to the domain; deleting a website record does not remove the binding. Another website requires a separate subscription or an individually agreed change through support.

A billing period is 30 calendar days. Its start and end are recorded in the order and workspace; an advance renewal starts after the current paid period. One visitor message to the AI employee counts as one plan request. A transcribed voice message counts as an ordinary request; transcription alone does not use another request.

White-label is a separately paid add-on: during its active period, the uploaded eligible company logo replaces NEXSTA branding in the customer widget. Uploading a logo alone does not activate it. The price is shown separately; cancellation or absence of valid payment restores standard branding. The add-on does not increase the request allowance.

4. Payment and electronic access

For online payment, the customer proceeds from the order to the connected provider’s secure payment form. A subscription is paid only after the provider confirms successful collection to the server. A browser success page, incomplete operation or funds reservation is not that confirmation.

There is no physical delivery: access is provided electronically through the NEXSTA workspace. After confirmed successful payment, access is activated automatically for the paid period, subject to its start date when renewing. If access is missing after payment, contact support with the order reference. Do not send full card details, CVC, passwords or bank verification codes.

Online payment is available for Russia and RUB. International prices are informational; purchasing availability for a country is established at checkout. Availability in every country or connection of international providers is not claimed. NEXSTA does not offer circumvention of legal or payment-provider restrictions.

5. Renewal and cancellation

Automatic charges are not currently connected. They may apply only after actual connection, disclosure of the amount and frequency, and the customer’s separate consent. These terms alone do not authorise storing a payment method or automatic charges.

To terminate a subscription, decline future renewal or withdraw permission to use saved payment details, email the support contact below identifying the account and subscription. Cancelling future renewal preserves already paid access until the period ends unless earlier termination is requested. After refusal to use payment details is received, they are not used for further periodic charges. Removing the widget or an app does not replace a cancellation request.

6. Refunds and complaints

To cancel the service or request a refund, email support from your account address with the order reference, payment date and amount, requested remedy and relevant circumstances. Mention missing access or duplicate charges where applicable. A reason is not required for a voluntary cancellation. Only information necessary to verify the order and applicant may be requested.

Each request is reviewed under the contract and applicable law. On cancellation of services, only actual, documented expenses attributable to the specific contract are taken into account; activation alone does not make the entire price non-refundable. Failure to provide access, defects and incorrect charges are assessed under the applicable legal grounds.

The decision and calculation are sent by email. Any refund due is processed through the payment provider to the original payment method; if technically impossible, the procedure is agreed with the applicant. The applicable law and grounds determine the deadline; bank crediting times may vary. A one-click automatic refund is not promised. Rights to seek judicial or regulatory remedies remain unaffected.

7. Duties and safe use

The Provider supplies paid access, maintains the service, handles requests and protects data within its responsibility. The customer provides accurate information, protects credentials, uses only lawfully available materials and checks employee settings before publication.

The customer controls uploaded knowledge and is responsible for its legality, currency and content. Do not upload unnecessary personal, confidential or sensitive information. Processing is described in the separate Privacy Policy; consent is obtained separately when required.

Infringing third-party rights, distributing malicious material, bypassing access controls, unlawful use and unsolicited bulk messaging are prohibited. NEXSTA provides software access, not personal-data databases, financial assets or guaranteed income.

8. AI output and liability

The AI employee responds within its assigned role and company knowledge. Automated output can be inaccurate; information with significant legal, medical or financial consequences requires verification. The platform does not make legally significant decisions for the customer and does not guarantee commercial results.

The parties are liable under applicable law. Events beyond the Provider’s reasonable control are assessed in light of the cause and the parties’ obligations; these terms do not remove liability that cannot lawfully be excluded.

9. Access restrictions and termination

Access may be limited when the allowance is exhausted, the paid period ends, payment is unconfirmed, terms are breached or security is threatened. Contact support to dispute an access issue. Early termination does not prevent review of a lawful refund claim.

Financial documents, consent records and other required information are retained as prescribed by law after termination. The Privacy Policy governs processing and deletion of other data.

10. Changes and contact

New editions are published with a date and version. They do not retrospectively increase a paid order’s price or remove acquired rights. Russian law applies, subject to mandatory rules applicable to the customer.

Send service questions, cancellations and complaints to support below; use the separate privacy contact for personal-data requests. The Russian edition is controlling; this English translation is provided for convenience.

Plans for Russia, RUB

• Mini — 5,900 RUB / 500 requests per period
• Start — 9,900 RUB / 2,000 requests per period
• Business — 19,900 RUB / 5,000 requests per period
• Maximum — 34,900 RUB / 10,000 requests per period

White-label — 2,000 RUB extra per period.

Seller details and contacts

Provider / operator

Индивидуальный предприниматель Малыгин Алексей Петрович

Tax ID

591903446790

OGRNIP

326237500420932

Registration date

2026-09-14

Registering authority

Межрайонная инспекция Федеральной налоговой службы № 16 по Краснодарскому краю

Support, cancellation and refunds: support@nexsta.site

Phone: +7 (495) 049-88-08

Personal data: privacy@nexsta.site