AI employee for a law firm website

Start with the initial inquiry

A legal site can receive many identical questions: whether the company works with a certain category of cases, how to sign up, whether the initial meeting is paid, in what format the consultation takes place. An AI employee can be instructed to explain the published conditions and collect a request for a lawyer.

He should not issue a general answer for a personal legal opinion. Until the circumstances and documents are studied, it is impossible to guarantee the outcome of the case, name the final strategy or promise a specific decision date.

What knowledge the assistant needs

Prepare a list of practice areas, work area, appointment procedure and agreed service descriptions. If the cost is determined after studying the case, indicate it instead of an arbitrary amount. Outdated advertising promises should not become the basis of answers.

For the initial inquiry, the category of the question and the method of communication are usually sufficient. Do not offer the visitor to download the entire set of documents at once or report sensitive details to the public chat. The organization of a secure exchange of documents should be considered separately.

Checks before publication

Ask questions about the unsupported branch of law, a request to guarantee a win and an attempt to get a final conclusion on two proposals. The correct result is an explanation of boundaries, clarification of the request and offer of a person's consultation.

NEXSTA can serve as a first contact interface on an existing site. The quality of such work is determined not by the legally sounding text, but by the accurate transmission of the inquiry and the absence of unconfirmed promises.

Continue reading: When AI is needed, and when a person. Capabilities of AI employees - On the NEXSTA website.