AI widget for your website: an AI employee available 24/7
NEXSTA uses your company’s knowledge to answer visitor questions and help collect inquiries in your account.
From chat to a useful answer
A widget is a small interface inside the site, usually a button and a chat window. By itself, it does not mean the presence of artificial intelligence: there can be an operator, a script with preset buttons or a language model behind the window. The AI widget accepts an open-ended question and forms an answer based on the company's information.
The NEXSTA AI employee is an artificial intelligence widget that connects to an existing site. The visitor stays on the page, asks questions about the services and can leave a message. The owner works with the results in the dashboard.
What happens after a question
The visitor writes, for example: "Do you work with country houses?" The system must find relevant information in the company's knowledge, take into account the context of the conversation and respond in a given role. If there is no confirmed information, the correct behavior is to clarify the question or offer to contact a specialist, and not to come up with conditions.
The language model is responsible for understanding and formulation. The knowledge base sets the facts. The product rules determine what actions are allowed, who owns the dialogue and where the inquiry appears. The quality of the result depends on all these parts, not just on the name of the model.
What to prepare before launch
Collect relevant services, service area, restrictions, appointment procedure and answers to frequently asked questions. Remove conflicting prices and outdated promises. Decide when the consultant should convey the question to the person and what contacts are really needed.
Check the usual, ambiguous and inconvenient questions: about a non-existent service, a discount for no reason, a deadline that no one has confirmed. A good first result is a useful answer and correct transmission of the inquiry, not the maximum length of correspondence.
Continue reading: How to add an AI consultant to the site. Capabilities of AI employees - On the NEXSTA website.